Moray SNP News

MP SEEKING BT MEETING OVER GROWING COMPLAINTS

Moray’s MP Angus Robertson is seeking a meeting with senior representatives of BT Openreach, BT’s infrastructure arm, following an increasing frequency of complaints about poor service and delays.

The local MP has dealt with complaints from people trying to get new broadband lines to existing premises, lack of connection to new build properties, issues raised by third party providers of broadband and mobile services, who claim to be facing delays in improving infrastructure while they wait for BT to carry out work.

Angus Robertson MP said:

“In my Moray Constituency Office there has been a clear upsurge in complaints relating to BT infrastructure provision. These range from delays for individual customers, to problems getting connections for larger scale new housing developments and issues from other broadband and communication providers who state that delays from BT are affecting their ability to provide a good service to their customers.

“While occasional complaints relating to organisations and companies providing a service to millions of people are not unusual this upsurge in complaints suggests to me that there me be a significant underlying problem and information I have suggests this is not particular to Moray but is much more widespread.

“While I have pursued a number of particular cases on behalf of constituents I am also in the process of compiling a dossier of issues to present to BT Openreach and I have been assured that a meeting will be arranged to got through these concerns with them.

“The delays and level of customer service being experienced by some of my constituents in Moray are, to my mind, unacceptable and we need to get to the bottom of why this is happening more frequently. Is it because there is a lack of resource? What has changed to cause this apparent drop in standards and for more people than previously to feel they have to got to their MP to get answers from BT?

“As with mobile communications, broadband has become a necessity for many people to enable them to communicate effectively with friends and family, to access vital services and for those in business to be competitive and succeed. When a service becomes more critical like this so does the imperative on companies like BT to provide that service effectively.”